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FAQ
 
FAQ
 
QUESTIONS
ANSWERS
CARD
How long does it take to open a debit card at the ICBC Hanoi branch? Customers can pick up cards immediately
What should I do if my card is lost? You can call the hot-line 18008020 or carry a valid ID card or passport (documents that used to open cards) to the counter to report and replace card。
TRANSFER
Which information needed if you want transfer money to the other banks in Vietnam? Beneficiary Name
Beneficiary Account
Beneficiary Bank(specific branch)
Which information needed if you want transfer money Beneficiary Name at ICBC Hanoi
from the other banks in Vietnam to ICBC Ha Noi? Beneficiary Account at ICBC Hanoi
Beneficiary Bank: Industrial and Commercial Bank of China Limited, Hanoi city branch
Citad bank code: 01649001
What is the swift code of ICBC Hanoi for oversea remittance? ICBKVNVNXXX
How long does it take to transfer money from ICBC Hanoi to other banks in Vietnam? Within a day, if transfer before 16h30
Next working day, if transfer after 16h30
If you don’t have ICBC's account, can you transfer money to the other bank? No. You need to have ICBC's account
E-BANKING
ICBC Hanoi 's application fee for E-banking Currently, application fee for E-banking is free
How to login the ICBC Hanoi E-banking? You access the website: www.icbc.com.vn and then select the Personal Banking or Corporate Banking, the login screen will appear
How to change a new password after first time logging in? A, Old password: The password which be set at the counter with 6 numbers
B、New password: At least 8 digits (including numbers and letters)
What should I do if my login password was frozen? If you are log in wrong password 3 times within 24 hours, your login password will be temporarity frozen. And it will be automatically released on the next day.
If customers want to release password immediately, they could bring card (or deposit book) and valid ID card (or passport) to the counter for application.
What should I do if I have forgotten my login password? Customers can bring valid ID card or passport(documents that used to open cards) to the counter to application for password replacement.
What is the security key for transferring via E-banking? ICBC Hanoi's Token key
In each of the external transfer, system ask to enter a dynamic password, how does the customer get the dynamic password in Token key? Firstly, customers open Token key, enter the Token key's password (password that set up in first time using Token key), then press OK. This password changes after each 120 seconds.
What should I do if my Token key is lost? Customers can bring valid ID card or passport(documents that used to open cards) and card or deposit book that connected with E-banking account to the counter to application for Token key replacement.
What can I do if I have some questions about E-banking? You can call our Customer Service Hotline at 00844-62699830 or 62699858 for support.

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